My phone was lost or stolen, what do I do?
Contact us immediately
You should contact us as soon as possible so that we can prevent anyone from making or receiving calls on your phone. This will help to prevent any charges on your account.
- Bill pay: ring 1907 (from any bill pay or landline phone)
- Pay as you go: ring 1747 from a mobile or 1850 20 40 20 from a landline
- Business: ring 1907 or contact your account manager for further assistance
If you have insurance with us, we'll make sure a claim form is sent to you straight away and advise you what to do next.
Report the theft to the police
You’ll need to get the claim form stamped by the Gardaí if you're going to make an insurance claim. Learn more about our phone insurance service.