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101 .. Everything you need to know about roaming


Going abroad & want to use your phone? That's called 'roaming'.

 

Your phone & where you are going

Where can I roam?

You can roam in any of these countries.

Will my phone work abroad?

Most phones will work just about anywhere, but there are some exceptions:

  • In South Korea or on the Nextel network in South America, you'll need to hire a compatible phone - visit Cellhire.com to find out more.
  • If you're travelling to Japan, you'll need a 3G phone.
  • In the Caribbean, you may need a quadband phone.

Can I use my phone at sea?

While we cannot guarantee coverage when you're travelling at sea, customers may be able to pick up some maritime service providers.

  • Making and receiving a call will cost €2.99 per minute.
  • Sending a text costs 70c and receiving a text is free.

* All pricing is quoted including VAT

Can I use my phone in-flight?

Some airlines now allow passengers to use their mobiles during flights. When the aircraft reaches cruising altitude the crew will inform you that you can use your mobile. Or the Inflight Mobile light in the panel above your head will be switched on. 

Vodafone Ireland provides connection with two networks which means you can stay in touch on aircraft that offer the service:

  • OnAir
    • Making and receiving a call costs €2.99 per minute
    • Sending a text costs 70c and receiving a text is free
  • Aeromobile
    • Making and receiving a call costs €2.99 per minute (where available)
    • Sending a text costs 70c and receiving a text is free
    • Mobile internet and mobile broadband costs €6.15 per MB

* All pricing is quoted including VAT

Do I need to select a network when I arrive at my destination?

There is no need to manually select a network. The same rates apply to all networks within a country (unless otherwise stated).

  

Costs, prices & charges

How much does it cost?

The price depends on the country you are going to. Click here to select your country.

How do I manage data roaming costs?

First, ensure you are on the data roaming plan that provides best value for the amount of data you need.

If you reach an unusually large amount of data roaming usage, we will suspend the service for that month unless you give us permission to continue it. You can do this once each month. Your data roaming service will resume the following month.

Can I use my free price plan minutes when I roam?

RED Roaming is the only roaming plan that allows you to use your home minutes and texts, international add ons and 100MB of data each day that you roam.  You cannot use your home allowances with any other roaming plan.

How we bill for roaming

In order for us to bill for roaming directly after you return home, we rely on foreign operators to send us details of calls made on their network.

From time to time there can be delays in receiving these details which may result in roaming charges being delayed til your next bill.

 

Other useful tips for roaming

How do I listen to Voicemail from abroad?

In most countries, you can dial 171 to hear your Voicemail, just as you would at home.

Where this is not available, just follow these steps:

  1. Dial your international mailbox number by dialling a ‘5’ after the 87 prefix (eg + 353 87 5 123 4567).
  2. When you hear your greeting, press # Key in your password (this is 0000 unless you have personalised it).
  3. Press # and then 1 to listen to your messages.

What if my phone gets lost or stolen?

Depending on your insurance agreement, you may be covered for loss or theft of your phone while you’re away. Check your insurance details before you leave.

How do I contact customer care from abroad?

To speak with our Roaming Customer Care team for free, dial 00353 1 203 8232 from your Vodafone mobile.

And don't forget...

Make sure you have a compatible power adapter so you can charge your phone.

Store your numbers with Ireland’s international prefix + 353 (eg + 353 87 123 4567).

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