Appointments are available from Monday to Friday. You can choose from one of two slots: either 9am - 1.30pm or 12.30pm - 4.30pm. You will receive a reminder text message the day before and the engineer will contact you when they are on their way.
If you want to re-schedule your appointment then please call us on freephone 1907. Please call before 4pm on the day before your appointment in order to successfully re-schedule.
Before the engineer arrives at your home they will carry out some work on your local telephone exchange and green street cabinet.
Your current phone service may be affected for a short time (typically less than 10 minutes), however your Broadband service may be unavailable for up to 2 hours while Fibre Broadband is being installed.
Installation should take approximately 2 hours depending on what is required. The installation could take longer if you need additional wiring to move your modem into a room that is not close by the main socket.