I need to return my New Phone Every Year device.
If you need to return the device you received as part of the New Phone Every Year, then please follow the instructions below depending on where you got the phone.
If you complete your New Phone Every Year upgrade in a Retail store you can return your New Phone Every Year handset in any Retail store.
Online or Customer Care
You will receive a stamped and pre-addressed padded envelope with your new phone. Place your old phone in the envelope. Send the phone back to us within 14 days of receiving your upgrade handset or there will be a charge of €250 applied to your account. You cannot return your phone in a Vodafone retail store.