My phone isn't working. What should I do? - Support - Vodafone IE
Jump to content

Support

Help me with this phone

Support

Search in support
Go
Example: "configure e-mail on mobile phone"
 
Help me with this service
Back

My phone isn't working. What should I do?


Smartphone

If you're having trouble with your smart phone there are a few things you can try before sending it for repair.

  1. Switch off your mobile and then switch it back on again.
  2. If you're Pay as you go, check that you have enough credit by typing *174# into your mobile to display your balance on the screen or log on My Vodafone
  3. Restart your phone – usually possible by holding down the power button for a few seconds for an options window to pop up, and then select Restart rather than Shut Down (For Apple iPhones, hold the lock and home button together until the Apple logo appears).
  4. Try updating the handset software, a step-by-step guide can be found here. Choose your handset model and search for ‘Software update’.
  5. Remove the SIM card from the back of your mobile and wipe the metal side with a clean cloth put it into another Vodafone mobile and then try to use the same service if the SIM card does work in the other mobile then your mobile may need to be repaired. You can take it back to the Agent where you bought it for repair, or you can send it directly to the Mobile Phone Repair Company.

Feature Phone

If you're having trouble with your feature phone there are a few things you can try before sending it for repair.

  1. Switch off your mobile and then switch it back on again.
  2. If you're Pay as you go, check that you have enough credit by typing *174# into your mobile to display your balance on the screen or log on My Vodafone
  3. Remove the SIM card from the back of your mobile and wipe the metal side with a clean cloth put it into another Vodafone mobile and then try to use the same service if the SIM card does work in the other mobile then your mobile may need to be repaired. You can take it back to the Agent where you bought it for repair, or you can send it directly to the Mobile Phone Repair Company.

If you are still having trouble using your mobile please contact us, so that we can investigate this further for you or have a look at 'I need to get my phone repaired. What should I do?'

Feedback
Was this article useful?

Do you need further help?

No, thanks