Step 1: Confirm that you are insured with Vodafone for the mobile you're claiming for. View your bill on My Vodafone and check that Stay Mobile Insurance is included on it.
Step 2: Make your claim online: Login here. All you need is your mobile number and self-service PIN (this is the last 4 digits of your Vodafone customer number). If you do not know your PIN please read this article for help on how to retrieve it.
If you have any questions about the status of your claim, please email our claims department email@example.com.What to do if you phone is lost or stolen?
Please read this article for more information