I'm getting the error 678.... - Support - Vodafone IE
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I'm getting the error 678....


Try these troubleshooting tips.

Did you unplug the modem improperly?

Many issues with the modem are caused by unplugging it before you shut down the modem software, or by unplugging it manually without using the Safely Remove Hardware icon (for PC) or ejecting it properly (for Mac).

To help avoid these issues, follow these steps:

  1. Check that the Vodafone Mobile Connect software has been shut down by clicking File in the top left of the software, then click Exit
  2. When prompted to close the software, click Yes
  3. You can then safely eject or remove the modem

Note: Shutting down your computer safely and then removing the modem should not cause an issue.

Remove any items marked ‘not present’

Windows 7:

  1. Click Start > Control Panel > Hardware and Sound > Phone and Modem Options
  2. Click the modems tab
  3. Highlight items that are ‘not present’
  4. Click Remove

Windows Vista:

  1. Click Start > Control Panel > Hardware and Sound > Phone and Modem Options
  2. Click the modems tab
  3. Highlight items that are ‘not present’
  4. Click Remove

Windows XP/2000:

  1. Click Start > Control Panel > Phone and Modem Options
  2. Click the modems tab
  3. Highlight items that are ‘not present’
  4. Click Remove

Note: If a screen appears asking you to confirm your location, enter the area code as 01 and the country as Ireland, then click OK.

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