I got an error message while looking for my NAC - Support - Vodafone IE
Jump to content

Support

Help me with this phone

Support

Search in support
Go
Example: "configure e-mail on mobile phone"
 
Help me with this service
Back

I got an error message while looking for my NAC


You are not authorised to use this service as you are not listed as an account contact on this account. Please contact the account contact in your company for more details.

To be able to retrieve an unlocking code for a handset you must be listed as either an account contact on the account or the account holder.  Your account contact will be able to contact Vodafone on your behalf to retrieve this code for you.

You must meet certain criteria in order to retrieve your NAC code. At present you do not meet these criteria.

Bill Pay Customers

  • At least 12 months in contract OR
  • Have a minimum spend of €200 AND
  • Have no active outstanding balance AND
  • You have not requested three NACs in the last twelve months

Pay As You Go Customers

  • Have topped up by €127 in a 12 month period AND
  • Have not requested three NACs in the last twelve months.

You have exceeded the maximum number of NAC retrievals. In any 12 month period you can retrieve a maximum 3 NAC codes.

Due to the high cost of handsets and the subsidy that Vodafone applies to the handset we have a maximum limit of 3 nac code retrievals in a 12 month period. This 12 months is counted from the day you retrieve your 1st NAC code.

The IMEI for your handset is not recognised as a Vodafone Ireland IMEI.

Sometimes our systems will not recognise an IMEI. When this happens you must fill in a NAC form so that the Vodafone admin team can retrieve the code on your behalf. This code will be sent to you via the channel you’ve indicated on the NAC form.

No NAC code has been issued for this IMEI number.

In rare cases the manufacturer will not have supplied Vodafone with an NAC code for a specific IMEI number. In these instances you must fill out the NAC form so that we can retrieve this code from the manufacturer on your behalf. This code will then be sent to you via the channel you’ve indicated on the NAC form.

A NAC code could not be found for the IMEI you entered.

In rare cases we may not have the NAC code stored on our systems. In these instances you need to fill out the NAC form so that we can retrieve the code from the manufacture on your behalf. This code will then be sent to you via the channel you indicated on the NAC form.

There was an issue processing your request. Please try again later.

From time to time our systems will undergo essential maintenance. During these periods NAC retrieval is not available to our customers.

Your account type is not authorised to use this service.

Only Bill Pay single subscriber or Small Business with a maximum of two subscribers on their accounts are eligible to retrieve their NAC codes online. If your phone is part of a business account with more than two subscribers you must contact the account contact within your company to request the NAC code.  Alternatively, if you are the account contact you need to contact your executive within Vodafone or our contact centre to retrieve the NAC code.

Feedback
Was this article useful?

Do you need further help?

No, thanks