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I'm having problems with Backup+

I'm having probems with Backup+

I've lost my phone. What should I do?

You will need to disconnect Dropbox from the lost phone and the Vodafone Backup+ app. In order to do this, follow the steps below:

  1. Log into your Dropbox account on your PC 
  2. Go to 'Settings' and choose the 'Security' tab.
  3. Unlink the Backup+ app as well as the phone you have lost.

This will log you out of your Dropbox account on that phone and disconnects the link between your Backup+ account and your Dropbox account. Don't forget to get in touch with Vodafone to report your phone as lost or stolen and we’ll block your phone and SIM card.

I am getting an error when connecting my Dropbox account to Backup+

It might be that you're trying to connect a different account to your Backup account than you're registered with. You can only link one Dropbox account to Backup+. If you want to change the Dropbox account or you cannot remember which Dropbox account you have connected with Backup+, please call our Vodafone Customer Care. They can help you further.

I have problems with accessing Dropbox or with the Dropbox app

Please contact Dropbox for questions on accessing Dropbox and your content stored in Backup+.

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