I'm having trouble with the My Vodafone app, what should I do? - Support - Vodafone IE
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I'm having trouble with the My Vodafone app, what should I do?


Don't panic, we've got some helpful tips to get the My Vodafone app back up and running.

1. The app won't work on my smartphone

The My Vodafone app works with all iPhone models and a number of Android phones.

2. I’m having trouble logging in

Before you can use the app you need to register for a My Vodafone account.
Double check that you’re using the right number and password.
If you've forgotten your password you can make a new one here.

3. Every time I login there's a 'Try again' message

If you are using the app in the evening there can be lots of other users trying to access the system. Sometimes it can take time to collect all your account information and this can cause the app to time out.

If you press the 'Try again' button it will attempt to log you in again so you can view your latest usage.

4. How long does it take for Cherry Points to update

When you top up it can take up to one hour for your new Cherry Points to be added.

5. Can I see the data I have used?

If you have a data add on you will be able to monitor your usage and see how much you have left. Learn more about our value data plans.

6. Why do some features bring me out of the app?

Some features like Top Up or Twitter are not yet supported in the app so they will open up a new Interent browser.

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