If I have a mobile network issue how do I apply for the Network Satisfaction Guarantee? - Support - Vodafone IE
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If I have a mobile network issue how do I apply for the Network Satisfaction Guarantee?


I bought in a retail store:

  1. Return to the same store you signed your contract in
  2. Bring the following:
    • Your purchase receipt
    • If your plan included a new phone, bring the phone with you - including all packaging, in box contents
    • If you intend to immediately switch to another provider, bring an additional spare unlocked phone.
    Important: The phone you are returning must be in perfect working order with no physical damage to avail of the Network Satisfaction Guarantee.
  3. Confirm to the Vodafone store team member that you wish to avail of the Network Satisfaction Guarantee and provide us with an alternative contact number and email address
  4. Hand back your phone, packaging & in box contents and receive your full phone refund
  5. Confirm whether you wish to keep your number or have the number disconnected
    • If you are keeping your number, we’ll ask you to switch to another provider within 7 working days (if you are still on the Vodafone network at the end of that period we’ll move your number to pay as you go)
    • If you wish to have the number disconnected, you don’t need to do anything else.

I bought online:

If you connected to Vodafone through through a distance selling channel (i.e. online through www.vodafone.ie or through a telesales channel) you must call us on 1907 to confirm you wish to avail of the Network Satisfaction Guarantee and & cancel your contract.

Our Care team will organise the return of your phone, accessories and manage the processing of your Network Satisfaction Guarantee request.

I bought via my company / account manager:

For Enterprise customers who received their device via Telesales or their Account Manager they must contact Business Customer Care on 1907 OR email businesscustomercare.ie@vodafone.com to apply for the Network Satisfaction Guarantee.

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