Is my PDF bill still password protected? - Support - Vodafone IE
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Is my PDF bill still password protected?


Is my PDF bill still password protected?

If I download my PDF from my email, is it still password protected?

Yes, the PDF copy of your bill is still password protected when you download it. This PDF copy will always need the password to open it. You can, however, download a PDF copy of your bill from the Analyse my Bill screens, under the Bills tab. This PDF copy is not password protected as it hasn’t been sent by email.

Is the PDF password the same as the one I use to login to My Vodafone?

No, the passwords are not the same. You create the password you want to apply to your emailed bills, when you set up the email my bill service.

I've forgotten my bill PDF password, what should I do?

You can retrieve your bill PDF password on the 'Usage & bills' page -> 'Choose how you receive your bill' page -> 'Change your Email My Bill details' page within My Vodafone. Ideally, you should avoid changing your password as the old password will continue to apply to previous bills. The new password will only apply to new bills issued from the date that the new password is created.

I've changed my bill PDF password and now cannot access older bills that were emailed to me?

It is not possible to change the bill PDF password that was applied to older bills. You can, however, access older bills online under the Bills tab within Analyse my Bill. 12 months historic information is available.

I forgot to click the link within 24 hours what do I do now?

If you click the link within the email, you will be brought to a screen that tells you your link has expired. Within this screen, you will see a 'resend email' button. All you have to do is click this button and a new link will be sent to your email address.

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