How do I book a home move?
You can email our dedicated home move team and they will take care of your move. Please click here to email Homemove.email@example.com.
How much notice do I need to give if I'm moving house?
Ideally we would like to receive 1 months’ notice to ensure your service is set up in time. Sometimes we are unable to connect your property on your desired day due to the following reasons;
- If you don’t have access to the property then this will cause a delay in getting your service installed.
- Previous occupiers haven’t disconnected their service.
- Moving into a new estate that requires a new line.
If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.
How long will it take to get my service installed if I move house?
The timelines to complete a house move will vary depending on whether a landline is available in your new home or not.
- Reconnect a landline service: To reconnect a service e.g. Broadband & Voice on an existing landline can take up to 15 working days.
- New landline service: To install a brand new landline service can take up to 28 working days.
Note: Fibre +TV orders may take longer than the above timelines
Can I get broadband in my new house?
Our dedicated team will check broadband availability at your new address to establish if you can get broadband.
How fast will my broadband be if I move house?
It depends on various factors e.g. how far your property is from the local telephone exchange, the wiring within your home and your hardware e.g. modem or laptop.
Can I keep my phone number if I move house?
If you are moving to an address within your same exchange/area code, then it should be possible to move your number, although there may be some exceptions to this for technical reasons. If you are moving outside your exchange/area code example Dublin to Cork (01 to 021) then you will not be able to retain your landline number.
Do I need to be at my new home when you connect the service?
There are times when you will need to be on site to enable us to complete your connection. These include:
- When a full installation is required e.g. Broadband + Vodafone TV
- When you are connecting to fibre and it is the first time fibre has been connected at that property. The engineer will need to install a new faceplate on the phone socket at your new home.
We’ll let you know in advance if you need to be onsite.
Can I reschedule my installation appointment?
Yes. If the engineer appointment date does not suit, you can reschedule the appointment online by visiting vodafone.ie/athomeselfcare
If you need to change your appointment please submit your request no later than 4pm on the day before your current appointment.
Will I be able to get Vodafone TV at my new house?
We will check broadband & TV availability at your new address to determine if you can get Vodafone TV. Your new address will need to have a fibre connection with a speed of minimum 40 mbps to support our TV service.
A number of things can influence the speed of your broadband including how far your property is from the local telephone exchange, the wiring within your home and your hardware e.g. modem or laptop
Do I take my equipment with me?
Yes, you can take your equipment (modem, cables) to your new home. If you have Vodafone TV, you can take your set top box, remote control and multi-room equipment with you to your new home.
Will I enter into a new contract when I move home?
Yes, you will need to agree to a new 18 month contract.
Will I need to change my Direct Debit details if I move home?
No, you can carry your existing direct debit details over to your new address. Direct Debit is required for all new home moves. Our dedicated move team will work with you to ensure your direct debit is in place.