Mobile devices are usually pretty clever at automatically selecting the most appropriate network for you.
However, if your service isn't working as it should, or you’re on the fringe of coverage, forcing your device to a particular network mode (eg. 3G or 2G) can be a useful troubleshooting step. It'll help you check whether the issue is related to a specific network type, and might even serve as a workaround in the meantime.
Switching down to 3G or 2G may also help to conserve your battery if you're running low, but we'd suggest leaving the network mode setting on automatic whenever possible.
To do this, you can go to our Device Guides and follow the below steps:
- Go to Device Guides
- Choose your phone make and model
- Choose Basic Use followed by Network
- And select the guide 'Choose network mode' or 'Select network mode'