You'll normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below:
- Apple - 2 working days.
- Samsung & HTC - 10 working days.
- All other - 5 working days.
- All Motorola Handsets purchased over 1.5 Years ago will take up to 15 working days.
Vodafone customers unlock code request:
- Login to My Vodafone and complete the network unlock request form. Your phone must be registered and you will need your IMEI number to complete the application form.
- If you are eligible for an unlocking code and it is available on our system then it will display on screen.
- If the code is not available we will contact the manufacturers and text you the code when we get it.
Non-Vodafone customers unlock code request:
If you recently left the Vodafone network and want to unlock your phone to use on another network fill out this form and we will contact you when you're network unlock code is available.
Please contact your account manager to get the network unlock code. If you don't have one then complete the request form and we will get back to you.