There could be a few reasons why you can't access your pay as you go My Vodafone account. Read through the list of common problems and you should be back on track quickly:
My Vodafone is down for maintenance
During scheduled maintenance you won't be able to access My Vodafone services. We try to keep all downtime to off peak hours so that it doesn't impact your online experience.
Forgot your password?
Make sure that you are entering the correct password and that CAPS locks is turned off. If you enter the incorrect password 5 times your My Vodafone account will be locked for 24 hours.
You can always reset your password if you've forgotten it.
Have you topped up?
If you haven't topped up within 6 months your My Vodafone account will become inactive and you'll see an error message. Simply top up your mobile and you can access your account again.
Your account is locked
When you enter the incorrect password 5 times your account will be locked to protect you from potential fraud. You can try login again after 24 hours or contact a customer care representative on 1747 to lift the block on your account.
Your account is barred
If you've requested a bar on your account or your account has been suspended by Vodafone, you won't be able to sign in to My Vodafone. You should contact our customer care team on 1747 to restore your services.
Upgrading your phone or price plan
When you upgrade your phone or change your price plan you may have to wait 24 hours before you can access your account.