You'll need the following operating systems, applications and devices to get started:
- Microsoft Exchange Server 2003 SP2 or later
- Microsoft Windows Mobile 5.0 devices or above
- Any other ActiveSync Active device
Your IT manager needs to configure both the exchange server to enable ActiveSync (which synchronises contacts, calendars, tasks and email between servers and devices) and then configure all the devices that will be using it.
To help get you started with configuration see our interactive device guides.
Devices using your Vodafone Mobile Exchange
Vodafone Mobile Exchange only works on Windows, Android, iPhone and Nokia phones.
Using your device with Vodafone Mobile Exchange
Security codes: You many have a security or lock code when using mail for exchange on your phone.
- For Nokia handsets, the default code is '12345'. You may then be asked to enter a new 6 digit code of your choosing
- For Windows and iPhone, you set your own security phone when you set it up
Viewing folders in mail
On handsets with smaller screens, like E52, the folder names in the mailbox are shortened. To display the full name of the folder, highlight it, choose 'Options' on the left hand side of the screen, then choose the 'Subscribe To Folder'.
When switching from one device to another, please wait at least 10 minutes before activating ActiveSync® on the new device. This is to allow the old device to finish out its polling interval.
Problems with email on your phone
If you're having problems using Vodafone Mobile Exchange on your device, it could be for the following reasons:
- Your device may require a private security cert, which needs to be configured separately