How do I unlock my phone?
Check if your mobile is locked
Try a SIM card from another network in your phone. If your phone still works, then it isn't locked and you don't need the NAC.
Get your NAC
You can get your Network Access Code (NAC) online in My Vodafone or you can complete a request form. Please note that you will need your phone’s International Mobile Equipment Identity (IMEI) number to complete this request. All mobile devices have an IMEI. To find out your IMEI number, look behind the battery or dial *#06# into your phone and it will display on screen.
Make sure to read the instructions to complete the form and check that you are eligible for an unlocking code. You'll normally receive your unlocking code within 10 working days of requesting it, however the timescale can vary depending on the phone manufacturer. Please see the timescales below:
- Apple - 2 working days.
- Samsung & HTC - 10 working days.
- All other - 5 working days.
- All Motorola Handsets purchased over 1.5 Years ago will take up to 15 working days.
Insert the NAC in your mobile
Be sure your Vodafone SIM card is in your mobile when you unlock it. Select your make of phone from below for steps on how to unlock.