Having trouble with your broadband modem? Check here for solutions to some common problems.
The power lights are off
If your modem is plugged in and the power switch (usually at the back of the modem) is turned on, try turning the modem off and on again.
The LAN 10/100M light won't turn on
Check that the LAN cable is connected to the modem’s LAN 10/100 port, and make sure your computer network card is working properly. Not sure what cable or port this is? Check the setup instructions that came with your modem.
The DSL light won't turn on
Check that the DSL port is connected to the telephone socket using a standard telephone cable. Make sure the telephone socket is connected to the correct installation of ADSL Micro filters.