If we don’t answer a customers call will they still be charged? - Support - Vodafone IE
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If we don’t answer a customers call will they still be charged?


Yes they will. When customers call your One Net Express landline number a message will be played advising them “Please hold the line while we transfer your call”. As per normal PABX behaviour once the message is played it is deemed a connection. In order to maximise your companies chances of answering all your customer calls, we advise you to have a hunt group set up. You also have the ability to tailor the recorded message to your own requirements.

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